Our Return Policy

  • ALL EXCHANGES OR RETURNS MUST BE INITIATED WITHIN 7 CALENDAR DAYS FOLLOWING DELIVERY.
  • TO REQUEST AN EXCHANGE OR RETURN AUTHORIZATION, CITIZENS MUST CONTACT US AT RETURNS@CITIZENHYDE.COM.
  • NO EXCHANGES OR RETURNS CAN BE ACCEPTED WITHOUT THE ABOVE VALID PRE-AUTHORIZATION.
  • CITIZEN HYDE WILL NOT ACCEPT EXCHANGE OR RETURN ITEMS WITH ANY SIGNS OF WEAR OR WITHOUT THE ORIGINAL PACKAGING.
  • EXCHANGES AND RETURNS MUST BE ON ROUTE TO US WITHIN 7 CALENDAR DAYS OF EXCHANGE/RETURN AUTHORIZATION.
  • CITIZENS ARE RESPONSIBLE FOR ALL SHIPPING COSTS FOR EXCHANGES AND RETURNS.
  • REFUNDS WILL BE ISSUED TO THE ORIGINAL FORM OF PAYMENT.